What is your return policy?

Once a research material has left controlled fulfillment and been opened, Radix cannot verify its storage, handling, or chain of custody. That prevents an opened product from returning to sellable inventory.

For damage, a suspected defect, or an incorrect item, contact support within seven days. Include the order number, product name, a concise description, and photographs of the package and item. Radix will review the evidence and arrange the appropriate replacement or refund when the claim is accepted.