Can I change or cancel an order after submitting it?

Because current orders begin in pending status, support may be able to correct contact information, quantities, or shipping details before the order enters fulfillment. Send one clear request with the order number and the exact change needed.

Once inventory has been allocated, packaging has begun, or a carrier has accepted the parcel, changes may no longer be operationally possible. An order is also subject to Radix acceptance, availability, destination, and the storefront terms.