01
Before Handoff
Verify the product, quantity, packaging configuration, address, and selected temperature-control option before the parcel enters the carrier network.
02
In Transit
A service level describes the carrier’s intended transit window. Weather, routing disruptions, weekends, remote destinations, and missed delivery attempts can change actual arrival time.
03
On Arrival
Customers should inspect the package promptly, preserve the product label, follow the stated storage conditions, and report visible damage or a suspected temperature excursion with photographs and delivery timing.